Refund policy
We want you to feel like a total badass in everything you wear.
If something isn’t hitting like it should, we’ve got you—we’ll help you find the piece that does.
Because we carry limited, curated styles (and when it’s gone, it’s gone), we’ve created a return policy that keeps things fair, clear, and easy for everyone.
💫 Return Window
We gladly accept returns within 10 days of purchase (in-store) or 10 days from delivery (online orders).
Items must meet our return guidelines below to be eligible.
🔁 In-Store Purchases
All in-store purchases are eligible for:
- Store credit
- Exchange
We do not offer refunds to the original form of payment for in-store purchases.
Store credit never expires—so you can take your time finding your next obsession.
📦 Online Orders
For online purchases, we offer:
- Store credit (preferred)
- Refund to original payment method (excluding original shipping costs)
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
🔥 Final Sale Items
The following items are final sale and not eligible for return or exchange:
- Sale or clearance items
- Accessories (jewelry, hats, bags, etc.)
- Bodysuits, intimates, or personal wear items
- Seasonal or holiday-specific pieces
These pieces are often limited-run or specialty items, so once they’re yours—they’re yours.
✔️ Return Conditions
To be accepted, items must be:
- Unworn and unwashed
- Tags still attached
- Free of makeup, deodorant, perfume, smoke, or any scent
- Free of pet hair or damage
Items that do not meet these standards will not be accepted for return.
🧾 Receipt Policy
- With receipt: full store credit or eligible return
- Without receipt: store credit issued at the lowest selling price
💬 Exchanges
Need a different size or something that fits your vibe better? We’re happy to help you exchange your item.
Our team is here to style you into something you love—just ask.
🚨 Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 3 days of delivery at:
📧 MermaidWalkingBoutique@gmail.com
We’ll make it right—quickly.
💖 A Note From Us
At Mermaid Walking, we’re not just selling clothes—we’re helping you show up as her.
Our return policy is designed to:
- Keep our collections fresh and intentional
- Protect our small business
- And still take amazing care of you
If something doesn’t feel right, come talk to us. We’ll always do our best to find a solution that leaves you feeling confident and taken care of.
🔍 Return Policy FAQs
What is Mermaid Walking Boutique’s return policy?
We accept returns within 10 days of purchase (in-store) or delivery (online) for store credit, exchange, or eligible refund (online only).
Do boutiques offer refunds or store credit?
Most boutiques, including Mermaid Walking, offer store credit or exchanges to keep inventory fresh and support small business sustainability.
Who’s responsible for shipping?
If you need to send an item back, you are responsible for the return shipping. Please contact us for return eligibility at MermaidWalkingBoutique@gmail.com before mailing anything.
My package never arrived, now what?
Once a package leaves our shipping facility, we track it but cannot control it. If your package is lost in transit or stolen from your porch, a claim needs to be made with the shipping currier or your local police department. Please send us an email if you need assistance with the claim.
Are sale items returnable?
No—sale, special promotions, and clearance items are final sale.
